Your Digital Fortress
At HyperConnect QA, we believe that speed should never come at the cost of your security. This privacy policy outlines how we protect your data as we power Qatar's 5G future. We are committed to transparency, control, and the highest standards of digital integrity.
Our Commitment to You
By using HyperConnect QA’s 5G network and services, you entrust us with your personal information. We recognize this responsibility and treat your data with the same rigor we apply to our network infrastructure. This policy applies to all users of our residential and business services across Doha, Lusail, and beyond.
The Signals We Capture
To provide seamless 5G coverage and maintain account integrity, we collect specific categories of data. This helps us optimize signal strength in high-density zones and ensure your billing is accurate.
Account Identity
- ▹ Full name and billing address (Zone 61, Al Funduq Street, etc.)
- ▹ Contact details (email, mobile number)
- ▹ Payment information (processed via secure PCI-DSS compliant gateways)
Technical & Usage Data
- ▹ Device identifiers (IMEI, MAC address) for network access
- ▹ Data consumption volume and session duration
- ▹ General location data (cell tower triangulation for routing only)
Powering Your Experience
Additionally, we use your contact information to communicate essential service updates, such as maintenance windows or security patches. We will never use your data for intrusive profiling or unsolicited marketing campaigns unrelated to your service.
Strictly Encrypted Channels
Legal Compliance
We may disclose data if required by Qatari law or to protect our rights, property, or safety.
Infrastructure Partners
Limited data sharing with tower operators and hardware vendors strictly for maintenance.
The Shield Protocol
Security is not an afterthought; it is the foundation of our network. We implement industry-leading measures to ensure your data remains encrypted and inaccessible to unauthorized actors.
All data transmitted over the 5G network is encrypted using military-grade standards.
Our security operations center in Doha monitors network traffic for anomalies in real-time.
We verify every device and user attempting to access our internal systems.
Taking the Helm
You retain full control over your personal information. Qatar’s data protection laws grant you specific rights, and HyperConnect QA is dedicated to facilitating these requests promptly.
Access & Portability
Request a detailed copy of the data we hold about you in a machine-readable format.
Rectification
Update or correct inaccurate or incomplete personal data at any time.
Erasure
Request the deletion of your personal data, subject to legal retention requirements.
Evolving Standards
As technology evolves, so do our practices. We may update this privacy policy to reflect changes in our services or regulations. Significant changes will be communicated via email or through a prominent notice on our website.
Questions or Concerns?
If you have questions about this policy or how we handle your data, please reach out to our Data Protection Officer.
Phone
+974 4400 1234Headquarters
Zone 61, Al Funduq Street, West Bay, Doha, Qatar